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A critical part of our service to clients is to provide a structure for setting and accomplishing operating goals. We believe the management-by-objective process is a most effective way to address this important task.
Following a comprehensive analysis of operations, and development of recommendations for improvement and future growth, we assist clients in identifying goals for their cemetery program. After the goals are set, we help define the steps [objectives] required to achieve the goals. The process includes developing clearly defined timetables, specific progress measurements, and assigning responsibility for completion of objectives.
This approach provides management, the cemetery board and the Ordinary with a clear process for measuring progress and results--from implementation through goal achievement. As important goals are accomplished and business operations and requirements change, management can modify the process to include new goals and objectives.
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